Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

How to request a refund

Email us within 30 days of delivery with your order number and let us know you'd like a refund. You don't need to explain why.

You don't need to send the item back

Return postage for an item this size usually costs more than the opener itself, so we don't ask you to pay it or deal with it. Keep it, or pass it to someone who might get more use from it.

Refunds

Once we've confirmed your request, we'll refund your original payment method in full within 10 business days. Your bank or card issuer may take a few more days to post it. If more than 15 business days have passed since we approved your refund and you haven't received it, please contact our email support@getgrippli.com

Damaged, defective or wrong items

Please check your order when it arrives. If it's damaged, defective, or not what you ordered, email us straight away with a photo and we'll make it right — replacement or refund, whichever you prefer.

European Union 14-day cooling-off period

If your order ships into the European Union, you have the right to cancel within 14 days of receiving it, for any reason and without justification. This is in addition to the 30-day policy above.

Exceptions

Gift cards are non-refundable.

Contact Support

support@getgrippli.com